Q: When will I receive my Order?
A: We begin our monthly shipping cycle the first week of each month. If you requested twice a month shipping, your orders will be shipped the first and third week of the month. Please allow a reasonable amount of time for your package to arrive, and call Customer Service if you think there is a problem with your delivery.

Q: Should I use the secure or non-secure system?
A: Some people are concerned with the security of sending personal information over the Internet (especially credit cards and other personal data). Our secure system encrypts your information before every transmission, and uses a special server to translate the encrypted information. This does slow down the speed of data transmission. On sites with many illos (such as Westfield's), this can create quite long delays.

If you do not use a secure server this does not mean that your credit card number will be there for "anybody" to get. In over four years of E-commerce we have not had one instance of a credit card number being stolen.

One good compromise is to send sensitive information (like credit card changes) through our secure "Change Address/Account Info" page (or call our Customer Service dept.), but use the non-secure version of the ordering system to place an order. You may also choose to use the optional password protection for your account. This way, you maximize your security where it's most important, but still get the speed benefits of non-secure ordering.

Q: Why should I log in before filling out my order?
A: Logging into the Westfield system will let us retrieve your address information along with any credits or debits that may pertain to your account. The ordering system will take into account your address information to calculate a postage amount as you are filling out your order (displayed at the bottom of your browser).

Q: Should I set up an account before placing my first order?
A: You do not have to set up an account (giving us your name, address and other information necessary to sending you your order) prior to filling out your first order. However, the ordering system will take into account your address information to calculate a postage amount as you are filling out your order (displayed at the bottom of your browser). This will give you a more accurate Grand Total.

Q: What are Bonus Discounts?
A: Westfield offers standard discounts of 10-40% off of list price for all comics, however you earn additional discounts the more you buy. Please refer to the chart below to see the amounts of the Bonus Discounts. Bonus Discounts are automatically figured into your Grand Total as you fill out your order.

Q: Why don't I have a UPS tracking number?
A: You do not have a tracking number if your order is shipped through the United States Postal Service (USPS). Only UPS uses tracking numbers. (Please refer to the next question.) If you think that your order is late, please contact Customer Service.

Q: Why did my box go USPS instead of UPS?
A: The value and weight of an order determine which way it is shipped. We use USPS whenever possible to keep the ever-rising shipping costs to a minimum.
If an order is under $90.00 and under 10 lbs. it will usually be shipped USPS. However, merchandise that is not considered printed matter (statues, t-shirts, etc.) usually is shipped by UPS regardless of value or weight.

Q: Why is some merchandise held on backorder so long before a credit is given?
A: We issue credit only after the distributor informs us that the item has been canceled. We do not want to credit your account for items that are rumored to be canceled, but which ultimately are published.
If these items were credited prematurely, they would have to be re-listed, and there's a greater chance you would miss ordering them.
However, you can always request credit for any of these titles 90 days after the scheduled arrival date.

Q: Why are posters and prints priced higher than average retail price?
A: Because of their fragile nature, posters and prints require special handling and are packaged and shipped separately.

Q: What is your return policy?
A: We are required to purchase items from our distributors on a non-returnable basis, and therefore, must pass this restriction on to you.

Items can only be returned for the following reasons:
1) You receive something you did not order
2) An item arrives damaged or defective
3) An item is not as described in Worlds of Westfield or online
4) An item is listed as returnable in Product Update.
Please do not return any items without first contacting Customer Service for Return Authorization.

Q: How do I make changes to an order once it has been sent?
A: You can either email (help@westfieldcompany.com) or call Customer Service (608-836-1945) with your additions or deletions up until the due date on the order form.

Q: If I haven't received a paper catalogue, when should I notify Westfield?
A: Paper catalogues are mailed at the beginning of every month. If you haven't received one by the 10th, email (help@westfieldcompany.com) or call Customer Service (608-836-1945) and we will send you another one.

Q: When does the online ordering get updated?
A: Approximately the first of every month.

Q: If I don't want to enter credit card information online, how do I get it to you?
A: Contact Customer Service with the information and we will be happy to enter it for you.

Q: How can I check to make sure my order form was received and processed?
A: Check the order info/tracking screen one working day after placing an order (unless you choose the "send payment separately" option, in which case contact Customer Service for confirmation).