Letters to Westfield
Dear Westfield Crew...
I have been a collector for 3 decades and have been provided fantastic service through your company in recent times. With the advent of the home PC, I have seen many improvements in distribution management and ordering efficiency. Your efforts with online subscription have been outstanding and you have remained in the front ranks of technology. To me, this shows a sincere concern for the hobby and those who collect.
S. Schlicht
Hello, how are you doing? I think that you are doing a great job. I was a member back in the eighties before I quit collecting books. However, when I got "bitten" from the bug again I knew that I would only get the bulk of my books from one source - Westfield. You are the best. I cannot believe how far the service has progressed.
Carl W. Whitehead, Jr.
This order marks my 13th anniversary with Westfield! Thank you for your professional and reliable service throughout this time (nearly half my life!). I appreciate your efforts and am enjoying Westfield Online very much, as well. It's fun ordering comics by computer!
Jim Gordon
To all personnel at Westfield:
Once again, Westfield has proven that outstanding and convenient service is the way to earn and keep valued customers. I have never regretted leaving the [company name removed*] menace of sloppy orders and downright rude technicians those many months ago. Since coming onboard the Westfield way, I have been nothing but astounded by every facet of the service with relatively few bugs.
As a reflection of your great service, I have even convinced two friends who had given up on the hobby to reinvest and enjoy anew the quality products and service Westfield provides.
The Internet access you now offer just proves my point. Keep up the great work...it impresses me beyond words.
Sincerely - S. T. Schlicht
[* Editors note: Company name was removed out of respect for our competitors.]
…you guys are doing a great job, much better than any other mail order company I have dealt with.
Michael Powers
Last month I sent you a message indicating I hadn't gotten the hard copy ordering booklet. As luck would have it, two days later it showed up. But even more impressive was that two days after that the replacement copy you sent in response to my message showed up! Thanks for the great customer service; keep up the good work.
Dale R. Balmer
Thank you for all your time and effort, it is greatly appreciated. It is customer service like this that keeps customers around for years to come. I know, for I will be one of them.
Jay Eisenberg
I do appreciate your last minute reminder email notes... It's nice working with you folks, as usual.
Joel Ness
Thank you very much for your quick and dedicated response to my query. Also, I would like to thank you for the extra credit. It wasn't necessary but I graciously accept. As always, your email service has been impeccable and prompt. Your delivery service is also of the greatest quality and I appreciate it. Right now I'm trying to get someone else to join!
Sincerely,
Brian Wong
I really appreciate your willingness to accept an e-mail order from me. That's exactly the kind of customer service that has kept me a Westfield customer for *gulp* twelve years…
John Enriquez
To whom it may concern:
Thanks for the prompt and effective response to my previous complaint about the mix-up that occurred with last months order. As always, I remain more than satisfied with how your company corrects any problems that may arise.
Steven Caplan
I am very pleased with your service: I should have signed up sooner!!!
Arthur DeLuca